Our History
Restcomm had its roots in the Mobicents open-source telecom platform, where the original Restcomm technology emerged as a next‑generation software stack for building real-time voice, video, and messaging applications. That early open-source foundation evolved into a hardened distribution with carrier‑grade modules, APIs, and tools. This version was used for building and operating full‑stack communications services in production networks as a commercial version such that developers did not have to contribute their code back into the code base according to AGPL licensing. Our CEO was part of Telestax, as a Vice President managing N American Sales and Partners. Transcend was formed when Telestax spun off its on-prem modules to us for N America which has now expanded to a global sales presence.
Who We Are
For 7 years, TranscendConnect has delivered high-performance, commercial communications products and services, both cloud-based and on‑premise. Our platforms and applications are built on standards-based telecommunications APIs that support the integration of added-value applications and technologies. Our unlimited TPS licensing in both perpetual and annual enables our customers to perform budget planning in an orderly fashion as we eliminate the “Growth Tax” with dramatically lower 5-year TCO.
Who We Serve
Some of TranscendConnect’s customers include a multi-billion‑dollar communications software leader and a prominent home automation provider that have relied on these products for more than seven years. These and many other telecom customers selected Transcend’s products of because of their ability to deliver the capabilities, performance, and robustness they needed to serve their customers. Transcend Virtual Care has served providers for over 2 years.
Our Evolution
Today, TranscendConnect delivers a completely rearchitected distributed communications suite that focuses on dramatically improving scalability, ease of use, and reliability. Using a Kafka-backbone, our platform enables significant scalability. TranscendConnect provides the Infrastructure / network layer, its sister companies Transcend Virtual Care, provides the AI office automation layer and RPM through our provider partners and myPHINS (my Personal Health INformation Service) provides Personal Insights for self-pay direct-to-consumer remote patient monitoring to enable the “Connected Family” to live their lives independently but stay fully connected. The 3 companies form the Transcend Continuum!
Tomorrow
In Q3, TranscendConnect will begin to offer multiple levels of chatbots and AI Agents. First phase will be our Chatbot, Closebot. At the same time, combining our two sister companies’ products we can scale, provide a larger footprint and intelligently manage communications requirements from provider offices to hospitals, from service providers to carriers and patients seeking independence by staying on top of their chronic conditions.
The myPHINS AI health coach, “Phyllis” will be able to handle complex interaction with an elderly patient, showing a caring, encouraging attitude. myPHINS will serve families who are remote from their loved ones but keep them a “Connected Family” through a self-pay model that keeps the family updated on whereabouts, mobility and well-being through various in-home devices. myPHINS will also keep the elderly in better communications with the outside world through 1-touch video conferencing on big screen TVs, use of Alexa features and provide fall detection to families. The family receives alerts on chronic conditions, along with the provider, neighbors and more. Phyllis, the AI health coach, provides a companion who reminds, checks on her patients first thing in the morning, guides them to hydrate, take meds, contact the provider and/or family and in phase two, will be able to triage trends formed by concerning readings in multiple chronic conditions and guide the patient to contact their family and provider or inform that family that readings are becoming worrisome.
TranscendConnect’s network infrastructure products will serve as the back-end of Phyllis’ communications application. The vision is to have a conversational mobile app that converses, not just texting. Phyllis will receive the text alerts from device readings and take appropriate action, never providing medical advice, but guiding patients to be in touch with family and provider. Phyllis will be launched in The Villages, the Florida community with a high concentration of 140,000 people who are over 65.
Transcend’s AI office agents are part of our physician & clinic “Automated Office” offering. Physician office staff never have enough time and are always overworked. Our offering will help them automate patient enrollment and front-end enrollment and escalate to human interaction as necessary. Coupling myPHINS’ Phyllis with our RPM offering will increase patient and family interaction and therefore be more rewarding.
It is a core belief of ours that cellular wearables are an essential and Transcend Virtual Care and myPHINS will lead the search for these devices that take readings at intervals set by family or providers and continuously take them without patient intervention and send alerts to providers and family when exceeding set alert levels. Future AI benefits will be to triage emerging trends that signal a potential, upcoming medical issue.