Sometimes referred to as 2FA, Two-step verification is offered by many applications as a way to confirm a user’s identity for security purposes. The user inputs something that they know (password). If the password is correct, the application sends the user an out of band SMS containing a string that must be input. Salesforce.com and Google are two examples of applications that utilize Two-step verification. RestcommONE provides programmable APIs that make it easy to build two-step verification into new and existing business applications.
A2P allows applications to send
Push notifications look just like traditional SMS texts or phone
IoT technology can be found in just about any vertical space nowadays. It has found its home in healthcare, home security, manufacturing
An Interactive Voice Response (IVR) system adds a professional touch to any business. Startups and smaller companies can use IVRs to make it appear that their company is larger than it actually is. Key features offered by an IVR include
- Route the caller to the right agent or department
- Automate customer support
- Collect information about your callers
- Never miss a call
IVRs are proven to Increase first contact resolution while reducing operational costs. Using RestcommONE Visual Designer, IVRs of any sophistication can be built easily and quickly. Once online, a RestcommONE IVR can be modified or extended to continually meet the needs of the business.
Masking phone numbers are used by
Once an organization’s phone numbers have been SMS enabled to allow texting instead of calling, it is a straightforward process to introduce chatbots. Chatbots can capture an incoming text and have a conversation with the customer to uncover their actual issue or reschedule an appointment. Chatbots can save an enormous amount of contact center employee time and significantly increase customer satisfaction. Read about how chatbots improve appointment scheduling and rescheduling here.
Adding messaging capability to contact center applications brings customer service to a whole new level of satisfaction. It is now commonly known that customers would rather text than call. Sitting on hold is annoying to them. Further going through an IVR menu and not finding your issue is totally frustrating. By SMS enabling the contact center voice numbers, customers can now text instead of call. The process is easy to do.
IBM® Voice Gateway connected to IBM Watson creates a self-service agent to handle calls instead of a live contact center agent – or to assist contact center agents in real-time.
Buyers love self-service shopping. It allows them to find an item they are looking for at the least cost. Go a step further by adding SMS capability to the customer portal to allow buyers to seek specific items, receive a picture of the item to their mobile phone or laptop; and if correct, provide the closest store location to purchase the item. Even better, hold the item for in-store customer pick up.
Settling a claim as soon as possible allows Insurance carriers to provide superior service while managing the claim cost. Enable insurance customers to fill out a claim on their mobile device and send a supporting photo by adding texting capabilities to the claims application. This shaves days off of the claim process and increases customer satisfaction.
Brick and mortar institutions are becoming a thing in the past. With programmable APIs, banking customers can execute all they need from their living room. Open an account using 2FA and WebRTC, video, voice and messaging support. Send SMS texts to customer service to ask a question or report an issue. Apply for a loan using messaging and real-time voice.
In-home patient care has become widely popular. It allows patients with